through stacks of subject-related articles, that wont be enough. Take a peek at our thread of customer reviews! Here questions start to appear: how this positive participation can be stimulated and managed? If it does not happen, the customer also bears the part of responsibility and the service provider is not the only part to put guilt. Mutual Understanding Between Customers and Employees in Service Encounters. The problems in service encounter usually appear because of the conflicts: who has more control in the service interactions.
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What is a custom essay or a custom paper? Choose from a variety of deadline options: 3,6,12, 24 and 48-hour turnaround and get your work completed within the specified time-frame. Need help with another assignment? When you order from us, we keep your name private and will delete your account at your request. It is a proven fact that this mutual understanding between parties resulted in higher satisfaction received from service if both parties understood beforehand what their roles should. Interactive Marketing: the Influence of Participation on Positive Word-of-Mouth and Referrals. It is also important for service manager to know and make necessary adjustments, that not all customers will come with correct and the same understanding of their roles. We work 24/7 and are always accessible and willing to help you out.